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Chester County Introduces Smart911
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By Deputy Fire Chief Jason Brooks
February 12, 2017

From the Chester County Department of Emergency Services press release:


Director of the Department of Emergency Services, Robert J. Kagel, introduced Smart911, a new emergency preparedness program offered in Chester County. Smart911 is a free service that allows individuals and families to create a safety profile online which provides key information to the 9-1-1 center. Chester County is the first county in Southeastern PA to provide this service.

Completely secure and private, residents control what information they want 9-1-1 and first responders to have in an emergency situation. The safety profile enables faster and more effective emergency response by law enforcement, fire and emergency medical services.

Profiles can be created at www.smart911.com where residents can customize and share any information they want the 9-1-1 call taker and response teams to have in the event of an emergency. The information is seen only when the resident dials 9-1-1 and it is automatically displayed to the 9-1-1 call taker, allowing them to send the right response team to the right location with the right information.

Smart911 also benefits Chester County’s Text-to-911 service. The message ‘Call if you can, text if you must’ still stands, but if the person texting has created a Smart911 safety profile, then a lot of information will be available to the 9-1-1 operator engaged in the emergency text messaging that can expedite the process of dispatching the appropriate first responders.

With Smart911, county residents can link both home and work addresses to mobile phones, which can be passed on to responders in the field for a more detailed, rapid response. Additional information, including pets in the home, vehicle details in the event of an accident, and emergency contacts can all be included in the safety profile. All information is optional and anyone registering can choose what information he or she wants to include.

“The benefits of this information on a 9-1-1 call from a cell phone number are immeasurable,” said Robert J. Kagel. “Mobile phones do not provide an address to the 9-1-1 call taker. These emergency situations are often the worst moments in a person’s life, so with
Smart911, having the additional information immediately at hand can ‘speak’ for that person, potentially saving their life.

“Smart911 also allows residents to share information on specific needs such as disabilities and special medical conditions and we will be working with partner organizations like senior centers, autism organizations, Alzheimer’s associations and non-profits that work
with the blind and the deaf communities, to encourage setting up safety profiles,” added Kagel.

Smart911 is currently available in 40 states and more than 1,500 municipalities across the country. It has been credited with positively impacting emergency outcomes including a missing child where the girl’s photo and physical description were immediately available to 9-1-1 and responders, as well as a heart attack victim whose address and medical notes allowed the right responders to be dispatched to his location quickly.

Once a Smart911 profile is created, it can appear in any 9-1-1 center throughout the nation that uses the system. If a resident of Chester County is involved in an emergency situation in another municipality that uses Smart911, the safety profile information will appear on the 9-1-1 call taker’s screen when the emergency call is made.


https://smart911.com/

 

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